less than 3 hours | 2-3 hours | 3-4 hours | more than 4 hours | never arrived | distance |
---|---|---|---|---|---|
€250 | €250 | €250 | €250 | all flights 1,500 km or less | |
€200 | €400 | €400 | €400 | internal EU flights over 1,500 km | |
€200 | €400 | €400 | €400 | non-internal EU flights between 1,500 km and 3,500 km | |
€300 | €300 | €600 | €600 | non-internal EU flights over 3,500 km |
Under EC 261, the airline has the right to cancel a flight or change the departure time, without paying the customer compensation, as long as it does so at least 14 days prior to originally scheduled departure time. If the cancellation or departure change happens within the two week window, you could be eligible to compensation if the following applies:
Advance notice | Re-routing requirements |
---|---|
14 days | No requirements (no right to compensation) |
7-13 days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
less than 7 days | Alternative flight departing no more than 1 hours before and arriving less than 2 hours after the original flight |
less than 3 hours | 2-3 hours | 3-4 hours | more than 4 hours | never arrived | distance |
---|---|---|---|---|---|
€250 | €250 | €250 | €250 | all flights 1,500 km or less | |
€200 | €400 | €400 | €400 | internal EU flights over 1,500 km | |
€200 | €400 | €400 | €400 | non-internal EU flights between 1,500 km and 3,500 km | |
€300 | €300 | €600 | €600 | non-internal EU flights over 3,500 km |
Under EC 261, the airline has the right to cancel a flight or change the departure time, without paying the customer compensation, as long as it does so at least 14 days prior to originally scheduled departure time. If the cancellation or departure change happens within the two week window, you could be eligible to compensation if the following applies:
Advance notice | Re-routing requirements |
---|---|
14 days | No requirements (no right to compensation) |
7-13 days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
less than 7 days | Alternative flight departing no more than 1 hours before and arriving less than 2 hours after the original flight |